Microserve makes every effort to ship orders within the time frame specified on each product, unless the product is on back order. Order processing times are contingent upon payment authorization and do not include evenings, weekends, or holidays. Products are shipped via our courier of choice providing the most economical and safest means of transport. Shipping and handling fees are calculated on weight, dimension and destination.

Orders weighing between 2 - 200 pounds may ship ground. For orders over 200 pounds, Microserve will ship via common carrier truck. Refused or undeliverable shipments will be subject to a restocking fee of 20%, in addition to applicable shipping, transaction and insurance fees.

Microserve does not ship to P.O. boxes.

In some cases, where available you may be able to pick up your order. If you would like to do so, please contact Customer Support to verify.

Note - Shipping rates may vary on Special Orders. Please contact Customer Support to verify.

We will never request your personal or financial information by sending out unsolicited emails. If you receive any such email purporting to be from our company that asks you to provide confidential information such as your account login, credit card number, or passwords, do not respond and contact us immediately. You should never send confidential personal information by regular email as it is not a secure method of transmission.

All products sold by Microserve are covered under Manufactured warranty for Defects. Items may be returned for refund or replacement subject to the manufacturers and/or Microserve restrictions. All product returns must have a Returned Merchandise Authorization (RMA) number issued by Microserve. To request an RMA, please contact Customer Service.

RMA's are only valid under manufacturer return policies. The required return date will be communicated upon issuance of an RMA# by Microserve.

Defective items may be returned for refund or replacement subject to the following restrictions:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
• RMA's are only valid for Manufacturer specified return guidelines.
• Defective consumables are returnable for exchange only.
• All returns must be shipped freight prepaid. It is best to use an authorized courier who supplies tracking/insurance options, such as UPS, Federal Express, or any other courier that issues a tracking number.
• For replacements, you will need to place a new order, and when the original item is received, you will be credited in full for the defective product. A new order must be placed in order for the system to cross-ship upon waiting for the returned product.
• Any returns found to be non-defective are subject to a restocking fee and all non product related fees (shipping, transaction and insurance) are not refundable.
• Please allow 3-4 weeks for a credit to be issued (shipping and other charges are not credited).  

After the first thirty days of invoice, no returns or replacements will be accepted.

Unless otherwise noted, warranty terms apply only to merchandise shipped within Canada. Merchandise forwarded to other international locations may not be covered under the warranty.

Microserve reserves the right to cancel a sale or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error.

Microserve is committed to work with you to ensure that every product under warranty performs to the manufacturer's specifications. Please check the item description for warranty details.

The information, services, products, and materials contained in this Site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Microserve disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Microserve does not represent or warrant that the information accessible via this Site is accurate, complete or current. Price and availability information is subject to change without notice.

Microserve cannot accept unauthorized returns or exchanges. Unauthorized returns will be refused and sent back to the customer at their expense. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.

If an item needs to be returned, please first request a return authorization number. Credit Returns for incorrectly purchased items must be in the original manufacturer sealed packaging.

In order to demonstrate our firm commitment to protecting your privacy, Microserve conducts its operations according to a strict Privacy Policy. The following Privacy and Security Statement sets forth Microserve policies and guidelines for the collection of your information, its use and dissemination by Microserve.

Microserve's online store allows customers to purchase products and services. We collect contact information (shipping, billing, and e-mail addresses) and financial information necessary to process orders. Collected financial information is used for billing purposes for products and services purchased through our site. We do not sell, rent or share any customer information, except for TRANSACTIONS involving third parties. In such cases, we provide only the the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information. Your information is also used to contact you when necessary to inform you of relevant information pertaining to transactions you have conducted with Microserve. We may also use this information to provide you with a more personalized experience. By opting-in during the order process, you may receive appropriate information about our company and/or promotional material from some of our providers and partners in the form of e-mails or surface mail. You may opt-out of receiving these e-mails or mailings; see the Opt-In/Opt-Out section below.

When you enter a contest or promotion on our site we will ask for your contact information. We use this information to administer the contest, notify winners, and send you information about our company. You may opt-out of receiving future e-mails or mailings regarding contests or promotions; see the Opt-In/Opt-Out section.

Microserve may in the future use an outside advertising company to display advertisements on our web site. These ads may contain cookies. While we use cookies in other parts of our web site, our advertising company will track cookies received from banner ads, and we will not have access to this information. Some statistical customer data may be shared with advertising companies on an aggregate basis. This data will never contain any personally identifying information.

Microserve may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.

We are very much aware of Internet users' concerns about security. Microserve maintains a secure web site. Our site and all our customers' information reside on our in-house server, behind our firewall. Online ordering is secure provided that your browser can support secure transactions (most browsers support this facility). You can determine when you are in a secure environment by locating the key (Netscape browsers) or lock (Microsoft browsers) symbol at the bottom of the browser page. When the key or lock is complete, the information provided by you is encrypted, restricting access by anyone else. If your browser does not support secure transactions, there is a chance that others may view any information that you send. You can check your browser's help button to learn more about secure transaction support.

Microserve realizes that you may have concerns about giving out credit card information online and we take the security of your transactions very seriously. We have taken steps so that Microserve users can feel just as confident giving out credit card information online as they do on the phone, or anywhere else a credit card may be used. We utilize Secure Socket Layer (SSL) technology, the industry standard for transferring sensitive information over the Internet. When users enter their credit card information online, it is encrypted to restrict unauthorized access. We use CyberCash as our credit card processing agent and they employ a 150-point fraud screen process that uses artificial intelligence methods to help prevent unauthorized purchases from being made on your credit card.

Upon receipt of any advertised email material from Microserve, customers can Opt-Out by indicating that they do not wish to receive any promotional emails by updating their Account information. To do this, simply log into your Account using the "My Account" feature, and select the "update your contact information" option and activate the "Do not send email specials". The opposite is true if you want to Opt-In.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this web site, you may contact:

Office of the General Counsel at jims@microserve.ca.

In the product details page, you will see the stock as of "today" or you may see a green check mark indicating in stock or an RED "X" indicating not in stock. You can click besides this to check current availability. The results will show our stock level or sometimes an estimated time of arrival.

A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a cookie from our web store, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.

A computer virus is a small program written to alter the way a computer operates, without the permission or knowledge of the user. A virus must meet two criteria: It must execute itself. It will often place its own code in the path of execution of another program. It must replicate itself. For example, it may replace other executable files with a copy of the virus infected file. Viruses can infect desktop computers and network servers alike. Some viruses are programmed to damage the computer by damaging programs, deleting files, or reformatting the hard disk. Others are not designed to do any damage, but simply to replicate themselves and make their presence known by presenting text, video, and audio messages. Even these benign viruses can create problems for the computer user. They typically take up computer memory used by legitimate programs. As a result, they often cause erratic behavior and can result in system crashes. In addition, many viruses are bug-ridden, and these bugs may lead to system crashes and data loss.

Upgrading depends on alot of factors; how old your system is,what condition the system is in,and the type of hardware your computer has. With the rapid change in technology, depending on how much you use your system and what you use it for. If your system is more than five years old it can possibly be upgraded.

Spyware is software that obtains information from a user's computer without the user's knowledge or consent. Ever wonder how so many people that you domt know get your E-mail address? You got it. Thats Spyware. If you do not have Spyware removal you should get it.